Our Top-rated Curriculum Overivew
Customer Service
1. Introduction to Basic Customer Service
2. Mind Your Manners
3. Smile
4. Use of Service Language
5. Focus on how you can help
6. Communication
7. Seek out information
8. Be Present
9. Establish Trust Relationship
10. Keep your cool
11. Do your homework
12. Mind your tone of communication
13. Stay flexible
14. Follow up with your conversation
Learn the Essential Customer Service Skills To Reach New Markets, Acquire New Clients & Retain them
(You’ll find Most Important Customer Service Skills)
Developing a close relationship with customers through top-rated customer service benefits your business because you have access to the best kind of market research: Your clients will tell you directly what they want.
Smita has an experience of 20+ years of customer service course, And She has specifically designed this program for all walks of life who wants to enhance their ability to communicate better with their customers.
By taking this Customer Service Course, You’ll be able to provide services as a customer service agent, customer support representative, customer relationship manager, and implementation specialist. Acquiring a Customer is much more costly as compared to retaining the ones you already have.
The Benefits of Learning the Essential Customer Services Skills helps
business in 7 ways, which are following;
And guess what?
All of these have a significant impact on your business.
Whether your business is small or large, your customers have one thing in common: their humanity.
Every Customer who takes time out and interacts with your brand wants to feel respected and appreciated.
In fact, the 3 important qualities of customer service revolves around three “p”s: professionalism, patience, and a “people-first” attitude and all of these customer service skills make a positive image of your brand into customer minds.
On the Other hand, people who don’t value and empower these skills can find themselves sliding down a slippery slope.
Here at Our ACADEMY ATIMS , We amplify and polish each student’s customer service skills critical to maintaining and growing your company’s bottom line.